Ingrid Pappel is a leading researcher in digital transformation, with a strong focus on how technology can drive innovation and efficiency in the public sector. Her work combines deep academic insight with practical application, helping governments implement sustainable and citizen-focused digital solutions. Through her research, she has contributed to modernizing public services and building more responsive and transparent institutions.

Ingrid is highly regarded for her ability to strengthen the digital capacity of public organizations, guiding them through change with clear frameworks and collaborative strategies. She has led impactful projects that connect academia, policy, and practice, creating lasting value across multiple levels of government. Her approach is rooted in real-world relevance, always aiming to make digital transformation work for people, not just systems.